Terms of service

We are Footway Group AB, registered with the Swedish Companies Registration Office under organization number 556818-4047, Box 1292, 164 29 Kista, Sweden. Our headquarters are located in Victoria Tower, outside Stockholm. When you shop with us or use our services, apps, and websites, Swedish law and the following terms and conditions apply. The terms are important for both you and us as they describe what we expect from each other. They also provide you with useful information. We keep these terms and conditions updated and may change them from time to time, so please remember to check before making a purchase, as the latest version will apply. If you need assistance with anything, you are always welcome to contact us.

  • To shop with us, you must be at least 16 years old and eligible to use any of the payment methods we accept. The purchase must be made in your name. When you place an order, you will receive an email confirming that we have received your order. We then perform a routine pre-authorization to verify that the payment is approved. An agreement is then created based on these terms. You may have the option to cancel your order within a short period after the order has been submitted. If we have already packed your order, it is no longer possible. In that case, you will need to return your order and place a new one. All orders are subject to availability. But don't worry; if there are any issues with an order, we will contact you. In rare cases, we may have to refuse or cancel an order, or close or freeze an account (even if we have previously confirmed your order), for example, if we suspect something suspicious is going on with an order or an account. If this happens to you and you believe we have made a mistake, please don't get upset, but contact us at store@footway.com or contact us. We are happy to discuss the matter with you.

  • Our payment options may vary depending on the country in which you are shopping. Below is a list of all payment options and a link where you can read more about each option. Please note that not all.payment options may be available in your country.

    Klarna Checkout

    PayPal

    Shopify Payment

    Svea Checkout

    The information shared with the banks is transmitted in encrypted form, and your card number is protected by a certified system in accordance with the security standards of the card issuer. When making a payment with a credit product (e.g., invoice or installment payment), a credit check is conducted, which in some cases involves obtaining a credit report. In such instances, you will receive a copy of the credit report by mail. Personal data is processed in accordance with applicable legislation, and Betal handles personal information for the purpose of customer analysis, identification, credit checks, and marketing. The personal identification number is used as a customer number for customer management purposes.

  • We offer various delivery options, which may vary depending on your location. You can find detailed information about delivery options, costs, and estimated delivery times on our Delivery page. Please note that delivery times are estimates and may be subject to delays beyond our control. We strive to deliver your order as quickly as possible and will keep you informed of any significant delays.

  • If you change your mind about a purchase or are not satisfied with the product, you have the right to return it within a certain period. The specific return policy may vary depending on the product category and your location. You can find detailed information about our Return Policy on our website. Please note that certain products, such as personalized or perishable items, may not be eligible for return.

  • All content on our website, including text, images, logos, and trademarks, is protected by intellectual property rights and belongs to Footway Group AB or its licensors. You may not use, reproduce, modify, or distribute any of the content without our prior written consent.

  • We take your privacy and the protection of your personal data seriously. Our Privacy Policy explains how we collect, process, and store your personal data when you use our services. By using our website, you agree to the terms of our Privacy Policy.

  • We strive to provide accurate and up-to-date information on our website, but we cannot guarantee its completeness or accuracy. We are not liable for any errors, inaccuracies, or omissions on our website.

    Furthermore, we are not responsible for any direct or indirect damages or losses arising from your use of our website or any products purchased through our website, except where such liability cannot be excluded under applicable law.

  • These terms and conditions are governed by Swedish law. Any disputes arising from your use of our services or purchases from our website shall be resolved by the competent courts in Sweden.

    We encourage you to read the full terms and conditions on our website for a complete understanding of your rights and obligations when shopping with us.

    If you have any further questions or need assistance, please don't hesitate to contact our customer support team.